Refund policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with LunaSox.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Free Returns

We proudly offer free returns within 30 days of receiving your order.

To qualify for a return:

• The item must be unused or only lightly inspected.
• The product should be returned in its original packaging whenever possible.
• Proof of purchase is required.

Free Return Shipping

LunaSox provides free return shipping worldwide for eligible returns.

Our support team will provide return instructions after your request is approved.

Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number
• Photos of the item
• Description of the issue

We'll arrange a replacement or full refund at no additional cost.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or legal reasons where applicable.

Contact

Email: support@lunasox.shop

Phone: +1 (604) 802-1915